Privacy Policy

Keuer Solutions Pty Ltd (ABN 48 698 704 853) ("we", "us") operates the SWMS Aus website. This policy explains how we handle personal information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

When you purchase from us, our payment processor (Stripe) collects your name, email address, and payment details. We receive your name and email for order fulfilment and communication. We do not store credit card numbers.

At checkout, you may choose to opt in to receive promotional communications from us. This is entirely optional and does not affect your purchase or access to downloads.

When you request a free resource or download (for example, our free psychosocial hazard pack), we collect the name, email address and business name you provide so we can send you the resource and occasional related information. You can unsubscribe from these emails at any time. We use a hidden anti-spam field and automated checks to prevent abuse of these forms.

When you browse the website, we collect analytics data (pages visited, referral source, clicks, scroll depth) via Google Analytics and Microsoft Clarity. Clarity may record anonymised session replays (mouse movements, clicks, scrolling) to help us understand how visitors use the site. These tools use cookies and do not collect personally identifiable information such as your name or email through browsing alone.

How We Use Your Information

• To deliver your purchased products (download links)
• To send order confirmations and tax invoices
• To notify you of product updates (regulatory changes to documents you purchased)
• To respond to support enquiries
• If you opted in, to send occasional promotional communications about new products, packs, or offers. You can unsubscribe at any time

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Marketing Communications

We send promotional emails to customers who have explicitly opted in at checkout, and to people who have requested a free resource from us (where we may send occasional related information on the basis of that request, as permitted under the Spam Act 2003). Every promotional email identifies us as the sender and includes a working unsubscribe link. You can unsubscribe at any time by clicking that link or by contacting us. Opting out of promotional emails does not affect transactional emails (order confirmations, download links, requested resources, product update notifications).

Third-Party Processors

We use the following third-party services that may process your data:

• Stripe (United States): payment processing
• Resend (United States): transactional and promotional email delivery
• Cloudflare (United States): website hosting, file storage, and security
• Google (United States): analytics (Google Analytics) and advertising (Google Ads)
• Microsoft (United States): session analytics and heatmaps (Microsoft Clarity)

Each processor has their own privacy policy. We select processors that handle data in accordance with applicable privacy laws.

Cross-Border Data Disclosure

In accordance with Australian Privacy Principle 8, we disclose that your personal information may be processed in countries outside Australia, including:

• United States: Stripe (payment processing), Resend (email delivery), Cloudflare (hosting and file storage), Google (analytics and advertising), Microsoft (session analytics)

We take reasonable steps to ensure these overseas recipients handle your information consistently with the APPs. Stripe is PCI-DSS compliant. Cloudflare is ISO 27001 certified.

Data Retention

We retain order records (name, email, items purchased, transaction ID) for 7 years to meet Australian tax and accounting obligations. Download access records are retained for 12 months. You may request deletion of non-statutory data at any time by contacting us.

Data Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Payment processing is handled entirely by Stripe and is PCI-DSS compliant. Files are stored in encrypted cloud storage with access controlled by time-limited signed URLs.

Cookies

This website uses localStorage to remember your selected state and shopping cart contents (for display purposes only). We use cookies set by Google Analytics (traffic analysis), Google Ads (conversion tracking), and Microsoft Clarity (session recording and heatmaps). These cookies collect anonymised usage data and do not identify you personally. You can control cookies through your browser settings.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at info@swmsaus.com.au. We will respond within 30 days.

Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.